Returns and Refunds Policy

Thank you for shopping at Top Quality Dog Food.

If you are not entirely satisfied with your purchase, we’re here to help. Please email us at

Our products are non-returnable and non-refundable due to their perishable nature. All sales are final.

For customers that pick up at our designated pick up locations we do offer exchanges. Before you exchange a product, please make sure that:

  • The product was purchased in the last 2 days
  • The product in still in the same condition as purchased and frozen

Exchanged products must be brought to your pick up location and given to our delivery drivers. We will not accept damaged or non-frozen exchanges. Exchanges are not valid for UPS customers.

Shipping charges

We do not charge for exchanges.

Damaged items

If you received a damaged product, please notify us immediately for assistance at within 2 days of receiving the product.

Sale items

Unfortunately, sale items cannot be refunded or exchanged. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: