We ship to all areas within Zones 1-3 except for AZ, CO, MO, and NE. We are actively working to make shipping possible in AZ, Zone 4, and Zone 5, but we are not there yet. We do not ship internationally or to Alaska, Hawaii, and Puerto Rico. Our packing materials and methods allow for 3-days of transit in warmer months and 4-days of transit in cooler months. Our larger-sized coolers can hold up to 40-pounds of product, and our smaller-sized coolers can hold up to 20-pounds.
Packaging and Arrival
Each biodegradable cooler contains 5-pounds of dry ice, a polybag liner, and packing paper and is sealed with water-activated tape to ensure the contents remain cold and secure. If your package arrives and some of the contents are not frozen, do not panic. Although our packaging allows for 3-days of transit, some thawing may happen; this is not a problem or uncommon. If your food arrives cold or cool to touch, it is safe, and you should place the items in your freezer immediately. If your package arrives and your items are warm or damaged, please do not hesitate to contact us at email@example.com. We will file a claim with UPS on your behalf and begin an investigation to ship a replacement order.
Although we recommend placing the order directly into your freezer upon arrival, you do not need to be home to receive your order. Your order will be safe if you plan to be home within a few hours of delivery.
Selecting UPS at Checkout
Once on the checkout page, please enter your shipping address – UPS will not deliver to a P.O Box; please make sure you enter a valid shipping address – and click next to select a shipping method. Here you will see two options – local delivery and UPS, select UPS Shipping. Depending on your Zone, you may qualify for our flat-rate shipping option. If you are in Zone 3, you will be charged our discounted rates with UPS.
Flat Rate Shipping
Flat rate shipping applies for rolls only with a minimum of 20 lbs for Zone 1 and 2; the flat rate for Zone 1 is $9.99, and for Zone 2 is $19.99. Pack items are an additional $10.01. Raw Meaty Bones are an additional $15.01. These handling fees are not in addition to each other. It is the higher of the two that gets applied.
Please see the UPS Ground Map below to know what Zone you are in.
We do our best to get orders out as fast as possible. Our turnaround time is one business day to fulfill an order. Once we complete your order, it will ship that day. In most cases, we can ship orders the same day if you submit the order early. Depending on when you place your order on Friday, we may ship it out for you to receive on Saturday or Sunday. Please keep in mind that we do not ship on the weekends. If you place an order on Saturday – Sunday, the order will ship the following Monday. Please see the following shipping schedule for each Zone:
Monday: Zones 1-3
Tuesday: Zones 1-3
Wednesday: Zones 1-3
Thursday: Zones 1-3
Friday: Zones 1-2
Unfortunately, shipping delays happen. In most cases, your order will be safe if the delay is one day. However, if your order has a 4-day transit time or is delayed greater than one day, do not hesitate to contact us at firstname.lastname@example.org. We will open an investigation with UPS and update you on your order status. Please remember that we must allow UPS to complete the transport process before starting an investigation.
Share Your Experience
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