UPS Shipping

We can ship anywhere within the continental United States. We do not ship internationally or to Alaska, Hawaii, and Puerto Rico. Our packing materials and methods allow for 3-days of transit in warmer months and 4-days of transit in cooler months. Our larger-sized coolers can hold up to 40-pounds of product, and our smaller-sized coolers can hold up to 20-pounds of product.

Packaging and Arrival

Each cooler contains 5-pounds of dry ice, a polybag liner, packing paper, and sealed with water-activated tape to ensure the contents remain cold and secure. If your package arrives and some of the contents are not frozen, do not panic. Although our packaging allows for 3-days of transit, some thawing may happen; this is not a problem or uncommon. If your food arrives cold or cool to touch, it is safe, and you should place the items in your freezer immediately. If your package arrives and your items are warm or damaged, please do not hesitate to contact us at customerservice@topqualitydogfood.com. We will file a claim with UPS on your behalf and begin an investigation to ship a replacement order – we put insurance on all packages sent.

Although we recommend placing the order directly into your freezer upon arrival, you do not need to be home to receive your order. As long as you plan to be home within a few hours of delivery, your order will be safe.

Selecting UPS at Checkout

Once on the checkout page, please enter your shipping address – UPS will not deliver to a P.O Box; please make sure you enter a valid shipping address – and click next to select a shipping method. Here you will see two options – local delivery and UPS, select UPS Shipping. Depending on your Zone, you may qualify for our flat rate shipping option. If you are in Zone 3 or greater, you will be charged our discounted rates with UPS. We try to simplify this by only allowing you to view the lower rate options that fit within our 3-day transit period.

Flat Rate Shipping

Flat rate shipping applies to rolls only. Pack items are an additional $10.01. Raw Meaty Bones are an additional $15.01. These handling fees are not in addition to each other. It is the higher of the two that gets applied.

To know what Zone you are in, please see the UPS Ground Map below.

 

Shipping Schedule

We do our best to get orders out as fast as possible. Our turnaround time is one business day to fulfill an order. Once we complete your order, it will ship that day. In most cases, we can ship orders the same day – as long as you submit the order before 8:00 am EST. Please keep in mind that we do not ship on Fridays. If you place an order on Friday – Sunday, the order will ship the following Monday. Please see the following shipping schedule for each Zone:

Monday: All Zones

Tuesday: All Zones

Wednesday: Zones 1, 2, and 3

Thursday: Zone 1, 2, and 3

Friday: Zone 1, 2, and 3

Package Delays

Unfortunately, shipping delays happen. In most cases, your order will be safe if the delay is one day. However, if your order has a 4-day transit time or is delayed greater than one day, do not hesitate to contact us at customerservice@topqualitydogfood.com. We will open an investigation with UPS and keep you updated on the status of your order. Please keep in mind that we have to allow UPS to perform the full transport process before starting an investigation.

Share Your Experience

Please follow us on social media – Instagram and Facebook – and share your shipping experience. We love watching unboxing videos, photos and seeing your happy friend receive their package!

Instagram: @topqualitydogfood

Facebook: TOPQUALITYDOGFOOD

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