FAQS

Ordering

Yes. Our cut off date for new orders is 10 days before your delivery Date and 7 days before for local deliveries. For those who want to pick up at our facility please give us a 24-hour notice.

Please email us at customerservice@topqualitydogfood.com with all edits to an order. Please do NOT enter a new order online as this will create confusion with your order.

Please specify the number of rolls, packages or in the case of loose items, the number of items requesting. Please do NOT enter the amount of pounds requesting.

Shipping

Yes, we use UPS as our shipper. We recommend ordering 60 pounds of product because we get the best deal on packages under 70 pounds. Keep in mind, ALL shipping costs will be transferred to the customer.

Yes. We also line the coolers with extra insulation and ice packs for added protection.

Our Products

Yes. You can place thawed products back in your freezer to refreeze and save for a later date. However, we do not recommend thawing and refreezing the product frequently. If you thawed too much and need to reserve the excess it is safe to refreeze thawed meat.

Yes. If you receive a roll(s) that are thawed, you can still feed the thawed product(s). All products are kept in a temperature controlled environment.

Our Business

We are very interested in finding reliable distributors. If you are a distributor and are interested in our products please contact Zachary@topqualitydogfood.com.

Yes we do. If you need more information please contact us at Zachary@topqualitydogfood.com.

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