Local Pick-up

We have a refrigerated delivery fleet that transports pre-ordered food to preset locations and times. Our fleet maintains a cargo area temperature of 0 – degrees Fahrenheit to ensure the products’ safety during transport. Please click here to view our delivery schedule. Our Local Pickups are not a storefront. When you select this delivery option, you are meeting our delivery truck at a location. These locations are usually an open parking lot, commuter lot, or a small business parking lot that we have an arrangement with. Please understand if your pickup location is in front of a business, that business does not have any connection with us other than using their parking lot.

Please view the Local Pickup schedule below for specific dates, times, and locations, as well as deadlines to submit your order. We usually arrive 15 minutes before the delivery time, and our trucks leave 10 minutes after the delivery time. For example, if the delivery time is preset for 1:00 pm, our drivers plan to arrive at 12:45 pm and leave that location at 1:10 pm. We leave 10 minutes after the designated time to ensure timely arrival at the following stop.

Pick-up Fee

We charge a 6% fuel charge for our local delivery pickups. The fuel charge calculation is 6% of your total order weight.

Pick-up Process

We recommend arriving at your pickup location 15 minutes early. Please park and exit your vehicle safely. Let our delivery team know your name and wait for them to pull your order off the pallet. If you placed multiple orders, please let the driver know. Separate orders are not always packed on the same pallet.

Due to our tight delivery schedule, the drivers do not have much time to answer questions and comments about billing or products. Please forward all questions and comments to customerservice@topqualitydogfood.com.

Late to a Pick-up

Our drivers will not wait past the 10 minutes and will not leave orders behind. If you are running late, please contact customerservice@topqualitydogfood.com. We will do our best to make accommodations, but please keep in mind that waiting delays our delivery team to their following stops. We strongly encourage arriving 15 minutes before your pickup time to ensure a seamless handoff.

If you missed your pickup, please contact customerservice@topqualitydogfood.com. We can ship the order to you with a shipping fee, reschedule the delivery, or cancel the order with a cancellation fee.

Can’t Locate the Truck

Please call customer service immediately at 240-582-3266. We will help you locate our truck before it is too late and the driver has to leave.

Pick-up Schedule and Deadlines

Pennsylvania, Delaware, and New Jersey

The PA/DE/NJ Local delivery is set for the first Saturday of every month. Bear, DE, and Lansdale, PA will always be the Friday before the First Saturday of every month. The deadline to order is 10 days prior to the pickup date.

Upcoming Deadlines:

  • October: Order by Wednesday, September 22nd for Local Pickup on October 1st and 2nd.
  • November: Order by Wednesday, October 27th for  Local Pickup on November 5th and 6th.
  • December: Order by Wednesday, November 24th for  Local Pickup on December 3rd and 4th.
LocationDayPickup Time
Bear, DEFriday5:30 pm
Lansdale, PAFriday7:30 pm
Clinton, NJSaturday6:30 am
North Bergen, NJSaturday8:00 am
Carteret, NJSaturday8:45 am
Molly Pitcher Service Area, NJSaturday9:30 am
Robbinsville Twp, NJSaturday10:00 am
Exit 4, NJSaturday10:45 am
Exit 2, NJSaturday11:15 am
King of Prussia, PASaturday12:15 pm
Christiana, DESaturday1:45 pm
Queenstown, MDSaturday2:40 – 2:45 pm

 

Maryland, Virginia, and Leaders Heights PA

The MD/Leader Heights local delivery is set for the second Saturday of every month and our VA local delivery is set for the second Thursday of every month. The VA delivery is always on Thursday following our PA/DE/NJ delivery. The deadline to order is Sunday prior to the pickup date.

Upcoming Deadlines:

  • October: Order by Sunday, October 3rd, for Local Pickup on October 7th and 9th.
  • November: Order by Sunday, November 7th for Local Pickup on November 11th and 13th.
  • December: Order by Sunday, December 5th for Local Pickup on December 9th and 11th.
LocationDayPickup Time
Fredericksburg, VAThursday6:30 am
Richmond, VAThursday8:00 am
Silver Spring, MDSaturday8:30 am
Frederick, MDSaturday9:30 am
Gettysburg, PASaturday10:45 am
Leaders Heights, PASaturday11:45 am
Parkton, MDSaturday12:30 pm
Owings Mills, MDSaturday1:15 pm

 

MD Locals

Second MD Local delivery is set for the fourth Saturday of every month. The deadline to order is the Sunday prior to the pickup date.

Upcoming Deadlines:

  • October: Order by Sunday, October 17th for Local Pickup on October 23rd.
  • November: Order by November 14th for the Local Pickup on November 20th. **Towson, Arundel Mills, and Annapolis ONLY.**
  • December: Order by Sunday, December 12th for Local Pickup on December 18th. **Towson, Arundel Mills, and Annapolis ONLY.**
LocationDayPickup Time
Silver Spring, MDSaturday8:30 am
Frederick, MDSaturday9:30 am
Towson, MDSaturday10:45 am
Arundel Mills, MDSaturday11:45 am
Annapolis, MDSaturday12:15 pm

 

Calvert County, MD

The Calvert County local delivery is set for every Wednesday of the week. The deadline to order is 24 hours prior to the pickup date.

LocationDayPickup Time
Dunkirk, MDWednesday5:30 pm
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